Customer Service Associate
KEY RESPONSIBILITIES:
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills.
- Support answering client queries about product specifications and uses through Facebook and Zalo Maintaining client relations from Japan and Vietnam.
- Attending training sessions to grow knowledge of products and to develop customer service skills.
- Resolving phone, walk-in, mail, and email customer inquiries.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
- Ability to use a desktop computer system
- Excellent typing skills
REQUIREMENTS:
- High school diploma, GED, or suitable equivalent.
- 1+ years of customer service experience, preferably in a related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM is a plus.
- Proficient with MS Office, Windows XP, Mac, Google Drive and Internet Explorer.
- Excellent phone etiquette.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Ability to sit at a desk for extended periods.
BENEFITS:
- Salary 8.000.000VND/month (negotiable)
- Full-time positions after internship
- Company's trip to Japan
- Laptop and mobile phone provided
- Various activities: snack time, workout, acoustic show, etc...
- Fast-paced, creative and fun working environment in the heart of district 1, Ho Chi Minh City
How to apply:
Send your English CV to email: hr@genkin.com.vn
Title: [Genkin- 0922] Customer Service Associate - Full name
CV should be in English