Customer Service Associate

Key responsibilites:

• To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator.
• Top candidates are detail-oriented, motivated, and have excellent people skills.
• Support answering client queries about product specifications and uses through Facebook and Zalo Maintaining client relations from Japan and Vietnam.
• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, and email customer inquiries.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.
• Ability to use a desktop computer system.
• Excellent typing skills.

Qualifications:

Requirements:

• High school diploma, GED, or suitable equivalent.
• 1+ years of customer service experience, preferably in a related field.
• Successful completion of provided training.
• Proficient computer skills.
• Experience with CRM is a plus.
• Proficient with MS Office, Windows XP, Mac, Google Drive and Internet Explorer.
• Excellent phone etiquette.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Ability to sit at a desk for extended periods.

Why should you join us?:

• Salary 8.000.000VND/month (negotiable).
• Full-time positions after internship.
• Company's trip to Japan.
• Laptop and mobile phone provided.
• Various activities: snack time, workout, acoustic show, etc...
• Fast-paced, creative and fun working environment in the heart of district 1, Ho Chi Minh City.